Warranty

Cecilio Musical Instruments 1-Year Limited
Craftsmanship Warranty

Endless Sonata is proud to provide high quality musical instruments at affordable prices. We are pleased to offer a 1-year limited craftsmanship warranty on Cecilio Musical Instruments branded products which applies only to products that have been purchased directly from us (VOID if sold to a 3rd party).

Endless Sonata suggests that you read the warranty terms and conditions thoroughly, and invite you to Contact Us if you have any questions.

Conditions:

  • Cecilio Musical Instruments' 1-year limited warranty starts from the day you receive the musical instrument(s) as recorded.
  • Your order number of your purchase is the warranty reference number, you will need to provide the reference number to report any issue of the item.
  • All original packaging must be retained and returned with the damaged or defective item. Any delay in reporting defective and damaged might cause the warranty to be void.
  • The warranty covers all defects in workmanship. We will pay for all labor and material costs for items covered under the warranty. In the case that a repair will not resolve the problem, our company will provide you with a brand new item of the same or similar model that has equitable (or higher) value.
  • Buyer is responsible for ALL SHIPPING AND HANDLING incurred if problem is reported after one week of received.
  • Instrument(s) must be returned to the manufacturer's warehouse to determine the cause of problem. Our professional luthier or technician will inspect the item to determine appropriate repair or replacement.
  • Recourse on repair/replacement of parts or whole is at the discretion of the manufacturer.
  • Any repairs are carried out without our approval will NOT be reimbursed under any circumstances.

Exclusions:

  • Products that are not manufactured by Cecilio Musical Instruments
  • Any damage, deterioration or malfunction resulting from misuse, negligence, accident, abuse, or improper operation.
  • Deterioration by reason of perspiration, corrosive atmosphere, or other external causes such as extremes in temperature or humidity.
  • Normal wear and any periodic maintenance (i.e.; worn frets, worn machine heads, worn plating, string replacement, scratched pick guards, or damage to or discoloration of the instrument finish for any reason).
  • Pads and felt parts
  • Any customization of parts (i.e. bridge, pegs, etc.).
  • Freight, handling and removal/installation costs are not covered under this warranty.

For additional questions or a inquiry, please feel free to Contact Us.

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