Shipping Policy

Shipping Policy

Some restrictions apply, please read carefully!

FREE shipping is eligible for most shipments to lower 48 states via UPS Ground only. We ship from our warehouse in California either on the same day or the following business day after receipt of payment. UPS guarantee ground delivery in 6 business days within the lower 48 states. However, we recommend you allow 14 days for delivery especially during holiday seasons. UPS ship to physical address only. Please verify with UPS if your address is deliverable.

Outside of US 48 states: There is additional charge for orders ship to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Island, etc.), PO Boxes, military addresses (APO/FPO) and international addresses. Please Contact Us for quotes (we may use a different carries, such as USPS). All shipping and handling fees do not include customer duty or local taxes. For all international orders, we will not ship any items until payment is cleared and we require payment either via Western Union or Wire Transfer.

Expedited shipping: UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select are available with additional shipping and handling fee, please contact us for quotes.

Restocking fee: All return items are subject to 20% restocking fee or reshipping and handling fee

  • Returned items: it is the buyer's responsibility to send the item back at their own cost regardless of reason of return. We will refund the item price less 20% restocking fee for all returns unless otherwise designated in the Return Policy.
  • Undeliverable address/unclaimed package/returned package: 20% re-shipping and handing fee will be charged to reship the merchandise
  • Exchange merchandise: only the shipping and handling fee for the 1st shipment will be waived. Regular shipping and handling fee will be charged for any exchange items.

Fine Print

  • Canceling purchase, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for FREE shipping.
  • FREE shipping and handling will be a permanent bonus for Endless Sonata customers. It is not a limited offer but this is subject to change without warning because of the ever changing market, we apologize if it causes a problem!
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