Returns & Exchanges

RETURN POLICY:

We guarantee all our items to be as described and 100% customer satisfaction guaranteed. If a refund is desired, please Contact Us to obtain a Return Merchandise Authorization (RMA) number. We will waive the first Return but please note that you will be responsible for all other return shipping costs (to our warehouse) when returning your merchandise. If the fee is a ridiculous amount, we do reserve the right to decline the reimbursement of shipping charges. An RMA Number MUST accompany returns. You must return the item via INSURED POST in its original packaging and condition within 14 days of receipt for a refund. Extra fees for Expedited shipping and address outside of the continuous 48 states will not be refundable. If the Return is not your first, then you will not be reimbursed for the shipping and handling fees and if UPS charges us any additional fees regarding your Returned merchandise, we will deduct the amount from your refunded amount. In the event your merchandise is returned in any other condition, we will refund the item price minus a 20% restocking fee if any of the following occurs (at our sole discretion):

  • The merchandise is not returned in it's original packaging and condition
  • The merchandise is returned after 14 days of delivery (will be considered as Used item)
  • The merchandise has broken parts. (strings, bridge, tuner, bow, etc.)
  • The merchandise is otherwise considered non-resalable, or must be sold as "used".

Short summary for those who are still slightly confused. Your first return will be refunded completely and we will take care of shipping both ways. All other Returns after the first, we will not reimburse you for the return shipping and handling fees. If you return something and its not in original packaging, original condition, returned after 14 days, returned with broken parts, or if we can not otherwise resell it, you will be charged a 20% restocking fee which will be deducted from your refunded amount. So if you ever receive a package damaged, let us know within 24 hours so if you decide to return it, you won't have to pay the 20%!

All returned products are thoroughly tested before a refund is issued. Endless Sonata will refund the purchase price to you within 14 days of the receipt of returned goods.

Returns will not be accepted after 30 days of delivery, regardless of reason.

All returns must be returned to Endless Sonata postage paid regardless of reason.

EXCHANGE:

If you received the item damaged during transit, please notify us within 24 hours of receipt, we will arrange the replacement for you. If customer do not report any discrepancies on package within 24 hours time frame, we will not replace any missing parts or accessories.

If after ordering an item you discover it is not suitable or ordered in error, you may return it for an exchange, you will be responsible for the return shipping cost and we will charge the shipping and credit or debit any difference in value on the goods. The Shipping and Handling Fee for resending the exchange item is: $69.99 for CCO-100 to CCO-500 Cellos; $79.99 for CCO-600 Cello; $39.99 for Saxophone, Trombone, and CVN-600 Violin; all other musical instruments and violin cases will be charged $29.99. If you have any concerns or questions in regards to our shipping and returns policy, please Contact Us before purchasing.

Short summary once again. If you are exchanging something, all shipping and handling fees both ways will be your responsibility. We will charge the above amounts to your original purchase. So, for the second instrument we need to ship, there will be an additional charge that we add to your initial purchase and for all instruments returning to our warehouse will be your responsibility. I suppose if you Contact Us, I will talk it over and see if I can waive at least one of the fees. We are a family business and we strive to provide opportunities for people to experience classical music with minimal expenditure!

We reserve the right to modify these terms at our discretion.

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